Here are some of my favorite annoying situations that I’ve dealt with (and continue to deal with). By favorite annoying situation, of course, I mean situations that make me want to shove my head through some dry wall.
When someone asks you questions about other hotels in your area
When a pissed off guest calls and leaves you a voicemail without explaining what the issue is
When someone wants a room and you tell them you’re sold out so they respond with, “are you sure?”
When a guest tells you that the authorization of $75 for incidentals over drafted their account and they can’t pay their rent now.
When a guest calls to say they have a reservation in the future, but they can’t remember what day…or month
When you put someone on hold because you’re checking a guest in and that person calls back claiming that you hung up on them
When a guest has a Do Not Disturb sign on their door and then gets upset because they didn’t receive service
When you get yelled at by a guest that blames you for being late for a wedding because you couldn’t give them a 10am check in
When you call a cab for a guest and they get pissed at you because they feel like the cab driver overcharged them
When a guest wants to you take their valet charge off because they’ve been waiting an hour for their car to come up….and its been sitting in the driveway for a half hour.
When someone walks into the restaurant and asks “Do we just seat ourselves” as they are standing next to the sign that clearly states “Please wait to be seated”
When you quote someone a rate and they ask if you could do any better
When a rewards guest wants an upgrade and tells you they don’t care that you’re sold out or that you have to downgrade someone else in order for them to get it
When a guest booking a room requests 15 banquet chairs, candles, extra pillows, blankets and towels — and they tell you there will only be two guests staying in the room.
When someone hands you a declined credit card
When a guest calls down to complain about the noise from the storm you are currently getting
When a guest loses their valet ticket and then gets upset with you when you can’t figure out which black ford rental car is theirs
When a guest gets pissed because they requested an ocean front view…but your hotel is actually in the middle of a city.
When a guest decides not to pay for valet and proceeds to ignore your warnings to not park on the street, and then complains that they got a parking ticket and they want you to pay it.
