All posts by hotellmeaboutit@gmail.com

Stupid is as stupid…….is

Here are some of my favorite annoying situations that I’ve dealt with (and continue to deal with).  By favorite annoying situation, of course, I mean situations that make me want to shove my head through some dry wall.

 

When someone asks you questions about other hotels in your area

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When a pissed off guest calls and leaves you a voicemail without explaining what the issue is

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When someone wants a room and you tell them you’re sold out so they respond with, “are you sure?”

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When a guest tells you that the authorization of $75 for incidentals over drafted their account and they can’t pay their rent now.

Jimmy

 

 

 

 

When a guest calls to say they have a reservation in the future, but they can’t remember what day…or month

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When you put someone on hold because you’re checking a guest in and that person calls back claiming that you hung up on them

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When a guest has a Do Not Disturb sign on their door and then gets upset because they didn’t receive service

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When you get yelled at by a guest that blames you for being late for a wedding because you couldn’t give them a 10am check in

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When you call a cab for a guest and they get pissed at you because they feel like the cab driver overcharged them

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When a guest wants to you take their valet charge off because they’ve been waiting an hour for their car to come up….and its been sitting in the driveway for a half hour.

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When someone walks into the restaurant and asks “Do we just seat ourselves” as they are standing next to the sign that clearly states “Please wait to be seated”

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When you quote someone a rate and they ask if you could do any better

 Dr. Evil

 

 

 

 

 When a rewards guest wants an upgrade and tells you they don’t care that you’re sold out or that you have to downgrade someone else in order for them to get it

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When a guest booking a room requests 15 banquet chairs, candles, extra pillows, blankets and towels — and they tell you there will only be two guests staying in the room.

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When someone hands you a declined credit card

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When a guest calls down to complain about the noise from the storm you are currently getting

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 When a guest loses their valet ticket and then gets upset with you when you can’t figure out which black ford rental car is theirs

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When a guest gets pissed because they requested an ocean front view…but your hotel is actually in the middle of a city.

Jim Carrey

 

 

 

 

When a guest decides not to pay for valet and proceeds to ignore your warnings to not park on the street, and then complains that they got a parking ticket and they want you to pay it.

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Cool and TRUE hotel stories

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